Squeal of fortune took my runescape item

I was using the squeal of fortune when I got a double spin ticket and a attack lamp.
I spun again and got a sombrero it than glitched and closed when I opened up the squeal of fortune it said you must claim the prize before spinning. There was one spin left and I thought that if I logged out and back in it would be fixed. I logged out and in and there was nothing to claim in the squeal of fortune and no spins left even tho I had one left. I have no idea if the sombrero is even on the squeal of fortune right now. Has this happened to anybody else? I really don’t care about the sombrero I just want my two spins back. Can anyone help?