Closing threads?lost runescape iterms

I would like to raise a point here for people who are closing threads, in the terms and conditions it staes quiet clearly that

Complaints
If you are dissatisfied with this website or any aspect of it, please contact us via the forms on our website or write to our registered office above.

People are not being allowed to complain if you close their threads, I am complaining that you are not allowing them to be heard. I think allot of people are rightly annoyed with the fact they are playing a game and the servers are lagging out losing their items. And Jagex I think you morally have a issue here to deal with, iuts unfair, allot of us are wanting to go to the new boss, try it out with the new waves but dont want to risk it due to the serve issues we are experiencing.

Forum Mods, let people post, yes if a thread breaks forum rules, deal with it, but if they are complaing as I have again posted they have a right to;

Complaints
If you are dissatisfied with this website or any aspect of it, please contact us via the forms on our website or write to our registered office above.Then leave the threads be.

The terms and conditions (or at least Jagex) also states you need to follow the rules, which none of the threads I’ve locked have done. This threads destine to be locked as well, since it too lacks the requirements needed to be in this forum: namely, it does not pertain to the recent game update (and more specifically its not feedback about said update).